The sales agent flow describes the delivery process to the customer initiated by a salesperson, starting from SFA or directly from Datagate.

Flow stages

Step 1 — Create Delivery Order (ICS)

The O-LV delivery order (Delivery Order) is created in ICS. The source can be an agent order submitted from SFA (O-MD) or an order placed by the customer in B2B, automatically picked up.

Step 2 — Scan and generate documents

The O-LV order is scanned, generating the X-LV (Customer Delivery Scan) document. When issuing the scanning document, the system automatically generates the final stock document: S-LV (Customer Delivery).

Step 3 — Confirmation in SAP

The S-LV document is transmitted from ICS to SAP as a delivery confirmation.